Airport as Community Space - A Meeting Point Between Two Cultures
Project: Sept-IIes Airport - Sept-IIes, Quebec.
Client: Public Works and Governmental Services Canada (PWGSC)
Design Team: Gelare Danaie, Pedro Andrade, Matt Ziyaee
Consultant Team: Stantec Engineering
Size: 65,440 square feet (6,080 sqm)
Project Completion: 2019
With a change in passenger numbers and airline traffic, it was necessary for the Sept-Îles Airport to rethink the demands which resulted in infrastructure upgrades as well as improvements that enhanced the customer passenger experience. Operating on the northern shore of the St. Lawrence River, Sept-Îles Airport is located a short distance from the main city of Sept-Îles.
The city is home to over 25,000 residents, consisting of both a proud and growing Innu and European community. As a significant meeting point, these two distinct cultures formed the inspiration for the narrative of the design concept.
Critical to the vision of the project, was the importance of enhancing the customer experience along the journey. Developing intuitive wayfinding and implementing strategic decision making points were mapped along the entire customer journey for both arriving and departing passengers.
Each interaction along the customer journey, from check-in, baggage drop, security gates, baggage pickup, and curbside pickup were carefully explored with various stakeholders and user groups. For each step of the process, the goal was to create a clean and uncluttered environment where passengers are able to easily navigate their way, with clear sightlines and minimum use of textual language.
The reliance of merging infographics and art helped reinforce and convey the concept of a "meeting point between two cultures."
Supporting the airport requirements as a community and meeting destination, the team implemented a multifunctional hall on the second level for the purposes of hosting cultural events and community gatherings in a unique setting.
Other enhancements including fostering connections between the interior and exterior were explored, where access to daylight and views benefited a customer’s orientation and well-being. These improved connections created more opportunities for passengers to view the apron activity and beyond, creating unique and memorable experiences.