Pearson Airport Terminal 1 Osmow’s

Pearson Airport Terminal 1 Osmow’s

Client: Royalty General Construction Ltd.

Design Team: Gelare Danaie, Daniel Puppin, Ghazal Mehranpooy

Location: Mississauga, ON

Project Completion: July 2023

Toronto Pearson Airport has welcomed its first Osmow's location at the domestic area of Terminal 1. Opening of this popular chain restaurant is part of the airport's commitment plan to provide exceptional services to all travellers.

As a prime consultant, DEXD was tasked to transform the store into a desired place for customers to enjoy Mediterranean cuisine in a convenient manner. Our team ensured a smooth project delivery within a tight schedule by engaging previously established relationships with the client team, the airport authority, and the general contractor, as well as employing knowledge of airport operation structure and experience in working with the GTAA.

DEXD team provided complete architectural services, including the preparation of Facility Permit Applications for the airport. Throughout the design phase, that started in November 2022, we worked collaboratively with the other consultants to ensure detail coordination. During the implementation phase, completed in July 2023, we supported the construction team by reviewing shop drawings and submittals, as well as responding to RFIs, while keeping the priority of delivering the project within cost and schedule goals.

Press release: Toronto Pearson Airport welcomes Osmow’s authentic Mediterranean and Middle Eastern restaurant to Terminal 1

Quadra Ingredient Innovation Center

Quadra Ingredient Innovation Center

Client: Quadra Ingredients

Design Team: Gelare Danaie, Karen Zwart Hielema, Kha Den De / Lera, Alisson Talancha

Location: Oakville, ON

Project Completion: On-going

Air Canada Domestic Maple Leaf Lounge E-Gates

Air Canada Domestic Maple Leaf Lounge E-Gates

Client: Air Canada Corporate Real Estate (CRE)
Design Team: Gelare Danaie, Greg Parsons, Karen Zwart Hielema, Daniel Puppin, Ghazal Mehranpooy
Consultant Team:
Code: Elektra Vraches
Mechanical, Electrical, Communications: Quasar Engineering
Structure: Luciano Longo

Size: 1884 square feet

Project Completion: 2023

A focus on enhancing the customer journey through targeted enhancements has transformed the Air Canada Domestic Lounge entry sequence into a seamless and human-centric experience.

DEXD unique design approach uses journey mapping to understand customer profiles and needs. Targeted enhancements include the introduction of e-gates to streamline the entry process for lounge guests. Passengers with additional customer service needs are provided with an enhanced customer service desk experience where a more focused and personalized exchange can take place.

These additions create a more welcoming and inclusive environment, enhancing the overall customer experience as well attention paid to the Air Canada staff experience. Detailed design of the customer service agents’ spaces provides them with a comfortable and functional work environment to deliver exceptional assistance to travelers.

CIBC Commerce Court Renovation

CIBC Commerce Court Renovation

Client: Prodigy Construction Inc.

Prime Consultant: Stantec Consulting Ltd.

Design Team: Gelare Danaie

Mechanical, Electrical, Communications: Quasar Engineering

CIBC Fusion Hub Office Renovation is a project designed with creative thinking around customer-centric approach.

The project was completed in January 2023, and its goal was to create a dedicated office for Fusion Group within the CIBC Commerce Court Building through minor renovations and rearrangements.

To enhance the experience of the office, we designed a lighting solution with LED feature around the footprint of Fusion Group that uses color coding to identify when the team is working on a specific project.

As a prime consultant, DEXD worked alongside mechanical, electrical, and code teams from the design stage to construction completion. DEXD team's experience of working with large organizations for major renovation projects was an asset, as we played the role of facilitator in the meetings with Prodigy, project managers, BGIC, and CIBC team to make sure the decision-making process will not affect the overall schedule of the project.

Air Canada Transborder Maple Leaf Lounge E-Gates

Air Canada Transborder Maple Leaf Lounge E-Gates

Client: Air Canada Corporate Real Estate (CRE)
Design Team: Gelare Danaie, Greg Parsons, Karen Zwart Hielema, Daniel Puppin, Ghazal Mehranpooy, Suzan Mecitoglu
Consultant Team:
Code: Elektra Vraches
Mechanical, Electrical, Communications: Quasar Engineering
Structure: Luciano Longo

Size: 1722 square feet

Project Completion: 2023

A focus on enhancing the customer journey through targeted enhancements has transformed the Air Canada Domestic Lounge entry sequence into a seamless and human-centric experience.

DEXD unique design approach uses journey mapping to understand customer profiles and needs. Targeted enhancements include the introduction of e-gates to streamline the entry process for lounge guests. Passengers with additional customer service needs are provided with an enhanced customer service desk experience where a more focused and personalized exchange can take place.

These additions create a more welcoming and inclusive environment, enhancing the overall customer experience as well attention paid to the Air Canada staff experience. Detailed design of the customer service agents’ spaces provides them with a comfortable and functional work environment to deliver exceptional assistance to travelers.